A network operations center, or NOC (pronounced “knock”), is a centralized location where IT technicians directly support the efforts of remote monitoring and management (RMM) software. NOC teams are heavily utilized in the managed IT services space, and a tremendous driver of service delivery for many managed services providers (MSPs).
These technical teams keep a watchful eye over the endpoints that they monitor and manage, independently resolving issues are they arise and taking preventative steps to ensure many issues do not occur. NOC teams are also heavily involved in high-level security actions and backup and disaster recovery (BDR) efforts, ensuring 24x7x365 uptime for an MSP’s customers.
NOC Support Engineer
What are the Roles & Responsibilities of a NOC Technician?
NOC engineers and technicians are responsible for monitoring infrastructure health, security and capacity on a clients’ environment. They make decisions and adjustments to ensure optimal network performance and organizational productivity.
When any action or intervention from the MSP is required, NOC technicians can create alerts (or “tickets”) that identify and categorize the issue based on severity, alert type and other criteria. Depending on the relationship between the NOC and the MSP, technical teams can then work together to resolve the problem (and identify its root cause to prevent future issues).
These technical teams keep a watchful eye over the endpoints that they monitor and manage, independently resolving issues are they arise and taking preventative steps to ensure many issues do not occur. NOC teams are also heavily involved in high-level security actions and backup and disaster recovery (BDR) efforts, ensuring 24x7x365 uptime for an MSP’s customers.
NOC Support Engineer
What are the Roles & Responsibilities of a NOC Technician?
NOC engineers and technicians are responsible for monitoring infrastructure health, security and capacity on a clients’ environment. They make decisions and adjustments to ensure optimal network performance and organizational productivity.
When any action or intervention from the MSP is required, NOC technicians can create alerts (or “tickets”) that identify and categorize the issue based on severity, alert type and other criteria. Depending on the relationship between the NOC and the MSP, technical teams can then work together to resolve the problem (and identify its root cause to prevent future issues).
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